Returns
Returns
OUR 30-DAY RETURNS POLICY
We hope that you love your new Deesio watch, but if for any reason you need to return or exchange your item(s) you have 30 days to return any purchases.Please contact us first to make sure we accept your return request.
Email: deesio-store@outlook.com
HOW TO RETURN YOUR ITEM
Simply complete a Returns Form noting your reason for return and any further information we may require, and include the form with your item(s), packaged safely and securely. Once shipped, please make a note of your tracking number and ensure you keep a copy of proof of postage.
HOW TO EXCHANGE YOUR ITEM
Simply complete a Returns Form noting your reason for return and stating the items you would like to exchange - include the form with your item(s), packaged safely and securely. We send your exchanged item(s) to you via our DHL tracked and signed service - you'll receive a tracking number as soon as the replacements are dispatched.
RETURNS POLICY
Watches and accessories can be returned or exchanged within 30 days of receipt subject to the goods remaining in original, unworn condition with the original packaging. For all returns, please ensure you complete a Returns Form and include it in the returned package. We recommend that you use a trackable shipping service when returning your items, as the goods are your responsibility whilst in transit. We aim to process refunds and/or exchanges within 5 working days of receiving the return.
If you have not received your refund within 10 days of returning your order, please contact us and a member of the team will look into it for you. Please note that we will be unable to assist you if you have not retained proof of postage.
Please note: original delivery charge is excluded from refunds.